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California Office
P: 510.864.9462
F: 510.864.9347
Florida Office
P: 954.596.9008
F: 954.429.8920
Texas Office
P: 281-364-0335
F: 281-364-0338
Pennsylvania Office
P: 215.922.1045
F: 215.922.1108
E-mail
carolyn@ruckshockey.com
georgie@ruckshockey.com
judy@ruckshockey.com

What We Do

 The professional team of RSA helps you develop and implement programs that will enhance, expand and dramatically improve your bottom line results.

 RSA can assist with an integration project, a focused training program, enhance retail performance, or skilled RFP reviews.

 RSA assists your organization in designing a meal delivery system with an objective to reduce both expenses and management time.

 RSA can train your management team in efficiently running the newly developed systems.


Our Services Include

Review and Assessment Studies

 Operational Reviews (retail, facilities, financial, services)
 Project Management
 New Technology Review and Recommendations
 Timeline Development for Project
 Area Specific Market Research and Recommendations
 Strategic Planning for Project Approval Process
 Feasibility Studies and System Recommendations
 Information Systems Specifications (Identify Key Components)   
 Regulatory Compliance & Readiness (FDA, State, Health, JCAHO, etc)


Request for Proposal (RFP) Process Leadership

 RFP Design and Evaluation for Equipment Bids and Purchases
 RFP Design and Evaluation for Central Kitchens
 RFP for Contract Management Evaluation and Proposal Evaluation
 Conduct Site Visits and Reference Reviews   

Service Integration

 Shared Services Concept (Multi-Site Integration)
 Food and Environmental Integration of Services
 Systems Review and Integration Layout
 Labor Utilization Reviews
 Linear Schedule Development
 Training Modules for Integration of Services

Retail Services

 Menu Management (Design, Pricing, Variety, and Review of Offerings)
 Merchandising
 Customer Service and Satisfaction Studies
 Operational Reviews
 Catering, Beverage Services, Vending
 Concept Development, Functional and Space Planning

Meal Delivery Assessment

 Current and Future Capacity Needs Analysis
 Space Utilization and Flow Requirements
 Capital Investment Recommendations
 Financial Model and Return on Investment Projections
 Customized Meal Delivery System Design (Host/Hostess, Room Service)
 Tray Aesthetics & Presentation (Healthcare)
 HACCP Standards Implementation

Implementation Services and Tools

 Production Cycle Planning
 Operational Review and Training for New Meal Delivery System
 Food Product Evaluation and Coordination
 Customized Training for Appropriate On-Site or Off-Site Delivery System
 Nutritional Care Integration

Quest-Track
This program is used to systematically review and process the recommendations for each project.


Quest-Track-Pre-Discovery -Canvass Users --Canvass Clients -- Observe Examine--Analyze & Assimilate--Recommend Approach--Deliver--Redesign & Transformation--Training--Follow-Up

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